Aptora’s software technical support department is here to help you with any issues you are having with a software product you already own.
Here are a few ways to contact our Help Desk for technical support:
To submit a support ticket please visit our designated Aptora Support website. Access help topics, FAQs, support forum and more.Visit Aptora Support Website
Use the navigation keys below the video to scroll through available support demonstrations. These videos and more can be found on our official YouTube channel: www.YouTube.com/AptoraCorporation
Paying Sales Tax Liabilities
Not paying liabilities correctly is one of the biggest common mistakes Total Office Manager users make. This important video covers how to pay sales tax liabilities correctly.
Paying Payroll Liabilities
Not paying liabilities correctly is one of the biggest common mistakes Total Office Manager users make. This important video covers how to pay payroll liabilities correctly.
Setting up Your Chart of Accounts
Learn how to create a new account in your Chart of Accounts.
Setting Up Departments
One of the most useful aspects of Total Office Manager to HVAC, Electrical, and Plumbing contractors is the ability to generate an income statement for a single department.
Setting Up Sales Tax
In Total Office Manager, sales tax items and sales tax groups define how to collect sales tax. Sales tax codes define whether or not sales tax is collected (taxable or exempt).
Setting Up User Security
No service company would leave their physical building and warehouse unsecured, nor should your data in Total Office Manager! In this easy video you’ll learn how to enable Total Office Manager’s extensive built-in security features.
Setting Up Work Order Types
Work order types are used to classify the various types of work you do, and are used when creating and managing work orders on the schedule board.
This video covers how to setup new work order types.
Accounts Receivable Overview
Discover what service companies using Total Office Manager need to know about the Accounts Receivable cycle!
Learn how to invoice customers, issue credit memos, make deposits, issue refund checks, and create estimates in this video series.
Service Agreement Management
Whether HVAC, Plumbing, Electrical, or other service business, service agreements can be the lifeblood of your organization.
This Total Office Manager video training series covers everything from setting up new service agreements, to managing and marketing renewals.