Total Office Manager® Support Plan

We have a software support plan to fit your budget and take care of your needs

total office managerCall Us for Expedited Processing: 913.492.9930

Plans are priced based on the final retail price for the software (software only). All plans last one year and require full payment unless otherwise stated.

Support plans are NOT required. Total Office Manager users are strongly encouraged to be continuously involved in a support plan. Support plans may not be fully refundable. For details, please see general General Terms of Support and Maintenance below.

General Terms of Support and Maintenance

Aptora Corporation will provide software support and basic bookkeeping advice to a well qualified bookkeeping professional. Support is defined as “services provided in an attempt to answer a specific question or help a user solve a specific problem with the Total Office Manager software. Networking, IT issues, hardware problems, operating system issues, and training is not included in any of our support plans.

Aptora Corporation may limit support to one incident per day or one hour per day, per company. Callers will generally be asked to leave a message. Call back times are typically less than one hour but may take up to four business hours. Support is available Monday through Friday except federal holidays. Support hours are 8am to noon and 1pm to 5pm central time. Please note that Aptora Corporation will not address networking issues or answer questions that would be better addressed by an accountant or IT (information technology) company.

You generally do not need to own a support plan to use Total Office Manager. The software will not prevent you from logging in or using the software if you do not have a support plan in affect. However, the payroll functions in the software will not allow you to process payroll checks or liabilities unless your payroll tax tables are current and up to date.

Support is not be refundable. Please be aware that software updates may not be available until the support plan order is fully processed; this could take up to one (1) business day.

VIP SUPPORT PLAN

20% of Non Discounted Retail Price
($1499 minimum)

  • All major upgrades, enhancements, new versions, etc. We typically produce four (4) major software upgrades each year (about once per quarter). We are very aggressive when it comes to fine tuning and perfecting this product.
  • New related (separate) products or services would not be included for free. Premium Features that require hardware are not included (such as POS Light and Caller ID).
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  • Minor product updates, service packs and bug fixes are included.
  • Electronic (PDF) documentation, books, guides, etc. will be updated along with the software.
  • Federal, State and Local Payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
  • Technical support via telephone, fax, or email.
  • You are allowed to assign up to four people from your company to contact technical support.
  • Our experts will provide support for basic functionality, capability, and general how-to. While we will not attempt to be a replacement for a qualified accounting professional, we will also answer basic accounting and bookkeeping questions. User training is NOT covered, unless otherwise noted.
  • Please see terms and conditions for plan details.
  • 24/7 access to the Total Office Manager Knowledge Base, Users Discussion Forum, Tech Tips, and FAQ.
  • Free online training videos. These may also be downloaded directly to your computer.
  • Free one-time payroll setup review and chart of accounts review.
  • $79 flat rate technical support fee for software configuration support for server and to verify one workstation connects to the SQL Instance.

Standard Maintenance Plan

14% of Non Discounted Retail Price
($999 minimum)

  • We are proud to offer the most affordable standard maintenance plan in the industry. We know that ongoing fees can kill the small business person. That’s why we are working hard to make our software affordable for the “small guy” who needs powerful software but doesn’t want to commit to high annual fees. You will receive all new versions, enhancements, service packs and bug fixes.
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  • Federal, county, state and local payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
  • $79 flat rate technical support fee via toll free telephone, toll free fax, or email.
  • 24/7 access to the Total Office Manager training videos, knowledge base, users discussion forum, tech tips newsletter, and FAQ.
  • $79 professional chart of accounts review.
  • $79 detailed payroll setup review.
  • $79 flat rate technical support fee for software configuration support for server and to verify one workstation connects to the SQL Instance.

Additional Support & Training

We have a full training department here to help you. Four kinds of training options are available from Aptora Corporation: Onsite Training, Training at Aptora HQ, Live Online Web Based Training and Spring or Fall Total Office Manager training in Kansas City (subject to demand).

Onsite Software Training

For the quickest up-time and most personalized training, choose onsite training. An Aptora representative visits your location to train your personnel and make sure the most important aspects of Total Office Manager, like chart of accounts and inventory, are getting setup correctly.

Investment: See details below, pricing includes travel and living. Continental USA only with 30 day advanced notice. This service is subject to availability. Please book early.

  • $4,999 for first two days (this is the minimum)*
  • $1,750 for each additional day*
  • $4,000 for two days for each additional person
  • $1,500 for each day for each additional person*

Custom Training at Aptora

Arrange to visit Aptora Headquarters and get custom expert training covering the topics of your choice. Please call us for details. Subject to availability.

Investment (per day): $1,000 for the first person, per day. $299 for each additional person per day from the same company.

Live Online Web Based Training

Aptora offers qualified, personalized Total Office Manager web-based training on the topics most important to you. Imagine two or three employees pulling up chairs around your largest monitor while we connect over the internet. Then put us on speaker-phone as we interactively train your employees on your database on the issues which benefit your company most! Take this one step further by having your IT professional hook up a rental projector in your conference room. Presto! You have a full-blown seminar for as many employees as you can fit in the room, and the cost per employee is very affordable.

Investment: $125 per hour (used in 1/2 hour increments). Purchase 5 hours for $500.

Seminar Training

Coming to one of Aptora’s Classroom Training seminars in the Kansas City Metro area allows you to get training on several different areas of the program. With both Basic and Advanced classes there is always something for everyone. This is also a great time to meet other Total Office Manager users, see how they are using the program and exchange ideas. These events are subject to there being sufficient demand.

Investment: Pricing information will be available when the next seminar is scheduled, please feel free to contact your sales representative for more information. Your investment generally includes all training materials, continental breakfast, beverages, and lunch. We usually throw a cocktail party this first night. Students will need to arrange travel, transportation, and hotel. Please be sure to sign up early. We block out a limited number of very nice rooms at a really cheap price, they go fast.