Like HVAC, refrigeration service technicians are arguably the most technically skilled technicians of any service industry. A good Refrigeration tech can weld, solder, and braze. Most Refrigeration technicians can do basic carpentry. The problem is that all of these skills do nothing to prepare you to own and properly manage a contracting business. That’s where excellent refrigeration service software is so helpful.
Total Office Manager was specifically designed to manage a Refrigeration service and installation business. In fact, Total Office Manager was designed by a lifelong HVAC/R contractor who fully understands the nuances of the industry.
Total Office Manager was built on a rock solid foundation of enterprise level accounting. Aptora then carefully added all of the features that a refrigeration business would need such as certified payroll, dispatching & scheduling, service agreements, service history, multiple warehouse inventory, serialized inventory, customer equipment tracking, warranty & callback tracking, labor efficiency analysis, and more – lot more.
We have even developed field management software for the iPhone, Android (Droid), and BlackBerry phones (smart phones). When your telephone rings, the software displays the caller ID information and instantly looks up the history behind that customer. You can enter an electronic phone message, sales lead, appointment, or work order. You can drag and drop refrigeration service calls, installations, or sales calls on to the dispatch board. Work orders and appointments can be sent to the field electronically. Invoices can be created from the field or the office can debrief the technician and create a sale from the dispatch board. There is never any double entry.