Select from Pre-Written Service Descriptions
You can create a complete, professionally written database of service, maintenance, and installation descriptions. Never again will you have to worry about incomplete descriptions, misspelled words, or embarrassing grammar errors. These descriptions can be quickly added to work orders and other forms with a few clicks. Keywords can be added to make searching easy.
Notes for Multiple Work Order
Enter detailed logs about each work order. All of these logs can be viewed in one centralized place. This makes it easier to understand how jobs are progressing and improve invoicing.
Contact Log Notifications
One of the most popular features in the desktop version of Total Office Manager is its extensive use of Contact Logs. Mobile notifications can be easily set up so that certain employees are alerted whenever a contact log entry is made regarding a certain job, vendor, part, employee, etc. This feature will greatly improve communication among employees and increase labor efficiency.
Print Work Orders – Wired or Wireless
You can send a work order to a capable mobile printer using a cord or Bluetooth.
Email Work Orders
Effortlessly email work orders to one or more addresses. The software will load a default email address.
You can easily manage sales lead appointments, personal appointments, and others directly from your mobile device.
Display One Work Order at a Time
You can show technicians only one work order per day. As they complete a work order, the next work order will be displayed. You can also add tomorrows first work order. This will help keep your technicians from stalling or hurrying through their work.
Special Order Parts
Your technicians will always know the status of parts they have ordered using our exclusive “My Special Order Parts” system. Techs can create POS or have the office do it. Once the process starts, they will see information on their app and receive alerts when parts have arrived. This will help prevent needless delays in returning with necessary parts and completing service calls.
Timesheet and Labor Management
Simple Stop Watch
Our unique and super easy to use stopwatch feature allows techs to easily login when en-route, log in when working, log out for lunch, log in when they return, etc. Each entry is saved to the desktop software in real time.
Track Drive Time, Billable, and Unbillable Time
The system will automatically track drive time versus working time. You will be able to see how much time goes into travel by tech, department, and job. This information will improve job costing, invoice costing, and help with important labor pricing decisions.