Automatic Reminders and Thank You Messages
The app will send reminders on service calls and even send thank you emails after the work order is completed. You can embed links to satisfaction surveys and include pictures. We offer a complete “mail merge” type of interface allowing you to customize the message with variable fields.
Our Quick Add features allow you to very quickly add selected records from scratch or from existing records. You can Quick Add Customer:Jobs, Customer:Job Contact Logs, Work Orders, Invoices and Sales, Estimates, Purchase Orders, Time Sheet Entries, Sales Opportunities, Appointments, Phone Messages, and Reminders. This saves the office time because they don’t have to start these records for the people in the field.
Mobile users can participate in live mobile chats anytime they wish. You can set up rules and parameters. This system is better than plain texts messages. All conversations are logged so that they are part of the job’s permanent record. You can set up keywords and phrases that will trigger a notification to management. You can view chat history and analytics anytime you need to. Our chat system should help improve communication and reduce labor costs.
Monitor GPS and Geodata
Using our optional GPS Device Tracking system, you will be able to see complete GPS information right from your app. Compare that information with the audit trail and user input to get a clear picture of what is happening in the field. You can also create customized reports in Total Office Manager because this data is part of your accounting system.
Company Asset Tracking
Your managers can have access to a list of company assets. They will be able to drill down on any assets to view maintenance history, status, employee assignment, photos, documents, and more.